Chromebook Troubleshooting/Self-Help


If you are having tech issues with your chromebook, please begin the troubleshooting process by checking this document to see if it's something you can fix yourself:


Use this document to help troubleshoot your Chromebook.

If at any time you need help, reach out to Mrs. Miller or the Jeffco Help Desk, contact info in the table below.

Before doing any of the following, have you restarted your device? If not, try powering it off, wait a few minutes, then power it back on. This solves many problems!

Clearing Cookies

If you have trouble loading certain websites or if your Gmail account is unable to be accessed, try clearing cookies.


Device running slowly?

Chromebooks have very little actual storage space. Downloads might be bogging your system down. Try deleting downloads to free up space. 


Resetting your Device

If your device is not responding, will not power on, or is stuck on a screen, try resetting your device. 


Written Directions

Troubleshooting your Chromebook

Removing Extensions

Unapproved extensions can cause security issues and decrease functionality of your device. (games, wallpapers, themes, ad blockers are not approved) Please remove unapproved extensions. 


Reach out to Mrs. Miller for Chromebook help 

Start a Google Chat with Mrs. Miller for real time help.

[Find Google Chat in your Google Apps waffle, start a chat by typing in my name.]

Email Mrs. Miller @


Contact the Jeffco Help Desk for Tech Support



between 7 AM and 4 PM 

Monday through Friday


More Possible Issues:

When all else fails, you could try to re-set your chromebook.  This won't affect your account in any way, it will just re-set the chromebook to the way it was when you first received it in hopes that any setting that may have it behaving strangely are removed.  Here's how to do it:

JUST A REMINDER:  Do not install any extensions or apps onto your chromebook that are not for school.   Even something as innocent as a photo background can cause your chromebook to not work properly.  DO NOT INSTALL ANY extensions not used for your education.  
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